Orleans: Stories

Returns
All returns must be initiated within 30 days of receipt in order to be eligible. 

To be eligible for a return, all item(s) must be unused and in original condition. Opened or resealed products are not eligible for returns under normal circustances.

Several types of goods are exempt from being returned. Trading Card Game sealed products (such as booster boxes, booster packs, etc) are unable to be returned in any instance. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Returns must have a valid order number associated with them, along with matching contact information.

In the instance your order has manufacturing issues or missing pieces, please do not send your purchase back to the manufacturer unless instructed to do so.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, a final confirmation email of the return will be sent to you. At this time, you will be notified of approval/rejection of your return, along with any restocking/damaged item/etc fees. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refer to the payment provider for additional details and processing time.

Late or missing refunds (if applicable)
If you have been approved for a refund and have yet to receive it, follow these steps:

1. Please wait 48 hours. Most payment providers have additional processing time when processing payment refunds.
2. Contact you credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at Contact@Adventure-Emporium.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items are not eligible for returns or refunds.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@Adventure-Emporium.com and we will provide you with instructions on how to return the item and receive an exchange if it is available. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Please provide the original gifter's contact information in your correspondence.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the original purchaser will need to contact directly.

Return and Exchange Shipping
To return your product, you should contact us at contact@adventure-emporium.com before taking any other action.

You will be responsible for paying for your own shipping costs for returning your item. If approved for a refund, the cost of return shipping will be deducted from your refund.

In cases where we have determined we are not at fault, shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item with value over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and you are only eligible for returns and refunds if the return is received by us.