Frequently Asked Questions
Our shipping policy can be found here: https://adventure-emporium.com/pages/shipping
Speed is one of our core values and something we take very seriously. We generally ship out all orders within 24 hours of receipt. In busier times of the year, there can be expected delays in processing. In the instance that there is a problem with completing your order, please allow additional time as we correspond with you in efforts to resolve the issue.
We offer different shipping speeds through UPS and USPS services in order to provide you both the option of value and expediency. We do not offer any one-day or two-day guarantees at this time, except on certain test items, which are denoted by a 2-day shipping badge. Most packages are delivered in 5-7 days from placement of order, but all delivery estimates are provided by each carrier and are subject of their shipping policies and delivery expectations.
All of our products are purchased either directly from the manufacturer or authorized distributors. You can rest assured that all of our products are authentic. Our inventory consists of only new items unless denoted (such as with Bulk Repacks -- example). We do not try to pass tampered-with items off as new and will always let you know in the product details if there are any changes to something that are outside of normal expectations. Some items may have minor shelf wear and we will always contact you prior to shipping if there is unexpected warehouse damage.
We do not do provide any bulk pricing. We do not respond to messages requesting special pricing.
Here are the steps for resolving a missing package:
- Check the tracking details. Generally the tracking details will tell you where your package was left (e.g. front door, mailbox, at lockbox, etc). Be sure to check all possible "hiding spots" as carriers will sometimes try and hide your package from view in order to prevent mail theft. Packages will also be left at back doors rather than front doors, etc.
- Check with neighbors or family members who may have picked up your package for you.
- Contact your local USPS for additional assistance. They will generally have more information available than we do and can request additional information from the driver that dropped off your package.
- If you've done all the steps above, the final step is to contact us.